Refund Policy

1When a refund applies

A refund applies only in these situations:

• We are unable to deliver the service confirmed in your quotation.
• Publishing is refused or prohibited by a platform or a relevant authority, for reasons not caused by your content or by a breach of our Terms of Service.

2When a refund does not apply

• You cancel or change your mind after confirming your order.
• You are not satisfied with results such as readers, views, clicks, rankings, enquiries or sales.
• Content is declined or removed because it breaches our Terms of Service or editorial guidelines.
• Delays are caused by late materials, late approvals or changes requested by you.
• The service has already been delivered.

3Partial delivery

If only part of an order can be delivered, the refund is limited to the part that was not delivered.

4How to request a refund

• Email support@prosoft45.com with your company name, order or invoice number, and the reason for your request.
• We will review your request and reply with our decision.

5Refund method

Approved refunds are paid to the original payment method or by bank transfer to the paying company, within 30 working days of approval.

6Contact

Prosoft45 Sdn. Bhd., B-02-14, Permas City, Jalan Permas Utara, Bandar Baru Permas Jaya, 81750 Masai, Johor, Malaysia. Email: support@prosoft45.com